Can your IT provider do that?

In the modern workplace, we rely on technology to operate, whether it is cloud or traditional environments. If something breaks or fails, it can impact directly on your bottom line and ongoing operations.

According to Gartner, the average cost of IT downtime can be as much as $14,000 per hour at the lower end, and as much as $540,000 per hour at the higher end.

Additionally, there are other costs that come from IT downtime – ones that don’t show up in monetary terms. Did you know a staggering 545 hours of staff productivity are lost annually because of IT outages?

Most organisations do not think about the effects of downtime until a network fails or an application crashes, then it’s a race against time to minimise the damage before going too far.

This is where support contracts can be of assistance.

Support contracts can vary depending on the IT vendor, and the particular specifications of the client. Generally speaking, they are there to give you peace of mind if something is to break or fail and help to limit the costs of IT downtime.

At Serval IT Systems we are able to support your cloud AND traditional environments; we understand that not every company is ready or able to make the transition to the cloud yet. Four key elements included in our support contracts are:

1. Support for your IT teams – Our experienced service team helpdesk will be available for you to speak to within minutes of a problem arising. A helpdesk of the right size for a growing business can become expensive quickly and mean that important IT projects related directly to your bottom line are put on a backburner while things get resolved.
2. Management for ongoing updates – Since most updates patch existing vulnerabilities, it is paramount that they don’t get missed (or ignored!). Busy industry professionals should be able to focus on what they do best, which is why Serval IT Systems will take care of updates for you.
3. Monitoring against potential threats – With the amount of cyber-attacks still happening in the present day, cybercrime is a growing problem. Having your threats monitored by Serval IT Systems will ensure your business stays protected before a problem arises, and allow you to focus on core business activities.
4. Fix for your existing IT Infrastructure – IT systems need to work in order for a business to function. In the event anything goes wrong, Serval IT Systems are on hand to replace and repair it to ensure you get back up and working as quickly as possible.

Serval IT Systems are your complete IT provider. Whether you’re looking for management of your cloud environment or immediate support for your traditional environment, we have the expertise and experience required to give you the service you need.

If you have never had any form of IT support, you might question the reasons for a monthly cost. However, it’s worth thinking about how much it is costing you by not having any form of professional IT support.

The benefits of putting a support contract in place for your business are obvious, why not get in touch to take the next step?